Around June 2nd, 2023, I received a call from a recent customer who owns a Lorex security camera system. The issue was he was able to login and use the cameras just fine from one of his iPhones and an iPad but could not login from the other iPad. There were no major changes to any of the iDevices and no logical reason why two of the devices worked fine but the other iPad did not.
We couldn’t determine what was different between the iPhone and iPad that worked and the iPad that didn’t but it appeared that there had been an app update to Lorex Home and we could not login from the iPad after the update.
The Lorex Home app is a powerful and user-friendly mobile application designed to enhance the functionality and convenience of your Lorex security system. Developed by Lorex Technology, a leading provider of video surveillance solutions, the Lorex Smart Home app offers seamless integration with Lorex security cameras, recorders, and other smart devices, allowing you to monitor and control your home security from anywhere, at any time.
One of the key features of the Lorex Home app is its remote access capability. With a stable internet connection, you can easily connect to your Lorex security system using the app, giving you instant access to live video feeds, recorded footage, and system settings. This remote access feature enables you to keep an eye on your home or business, even when you are away, providing peace of mind and ensuring that you are always aware of what’s happening on your property.
But no matter how good the Lorex Home app is, it doesn’t matter if you can’t login from your iPhone or iPad!
Problems Logging into Lorex Home App on iPhone or iPad
The Lorex Home app is a great way to remotely administer your Lorex home security cameras but it can severely hinder your user experience if you have trouble logging into the app. Read on for the solution to this common problem on iPhone and iPad versions of the Lorex Home app.
The Lorex Smart Home app offers a comprehensive set of features to enhance your security experience. You can view live video streams from multiple cameras simultaneously, enabling you to monitor different areas of your property with ease. The app also allows you to playback recorded footage, enabling you to review past events or incidents. Moreover, you can take snapshots or record videos directly from the app, which is particularly useful for capturing evidence or sharing specific moments with others.
To further enhance your smart home experience, the Lorex Smart Home app integrates with other smart devices, such as compatible smart locks, lights, and thermostats. This integration enables you to create customized automation rules and schedules, so your security system can work in harmony with other devices. For example, you can program your security cameras to start recording when a motion sensor is triggered, or have your lights turn on automatically when motion is detected at night. Such integrations provide an added layer of convenience and can help streamline your daily routines.
The Lorex Smart Home app also prioritizes user-friendly interface design, making it easy to navigate and use. The app features a clean and intuitive layout, ensuring that you can quickly access the desired features or settings without any confusion. The user interface is designed to be responsive across different devices, including smartphones and tablets, providing a consistent experience across various platforms
SOLUTION to Lorex Home App Login Problem on Apple iPhone or iPad
The solution to the problem was not an intuitive one and seemed to deal with security; not home security, rather application security. It seems that there has been an update made to the way in which users authenticate with the Lorex Home app to prove they are authorized to view the app.
Since this June 2023 update, the Lorex Home app is wanting Biometric Unlocking features enabled and setup within iOS settings. My clients devices that were still able to login had setup a biometric unlock option within general settings (facial recognition or fingerprint unlock) and so, could still login. The iPad with login issues had not setup any biometric authentication options but once we enabled them, we were again able to login to the Lorex Home app!
If you are having trouble logging into the Lorex Home app on an iPhone or iPad, go to your device settings and under security settings, enable a biometric authentication option such as facial recognition or fingerprint unlock then try logging into the Lorex Home app again. This time it should work.
Steps to enable biometric security on iPhone or iPad
- Go to Settings > Touch ID & Passcode (or Face ID & Passcode for newer models).
- Enter your passcode.
- Tap Add a Fingerprint (or Set Up Face ID).
- Follow the onscreen instructions to scan your fingerprint (or face).
- You can add more than one fingerprint (or face) and name or delete them as you wish.
I hope this article was able to help people who were having trouble logging in to the Lorex Home app on an iPhone or iPad after the June 2023 app update. Please let us know if it helped or if you have anything to add that may help other readers in the comment section below.